Welcome to the Been Help Center! We are here to help you get the most out of your location tracking experience while keeping your data completely private. Browse the frequently asked questions below or reach out to us if you need further assistance.
What is Been?
Been is a secure, privacy-focused location tracking app that helps you keep a record of the places you visit. We designed it so that you remain in full control of your data at all times.
Do I need to create an account?
No! You can start using Been immediately after downloading it. We do not require any account registration, emails, or passwords.
Where is my location data saved?
Your privacy is our top priority. All of your location data and usage history are stored exclusively on your local device. We do not collect, store, or have access to your location data on any external servers.
What happens if I lose my phone or delete the app?
If you have Apple iCloud enabled on your device, your data is securely backed up to your personal iCloud storage. If you reinstall the app or get a new device using the same Apple ID, your data will be restored. Please note: We cannot recover your data for you, as we do not have access to your iCloud account.
Does Been track me or sell my data?
Absolutely not. We do not operate any databases containing your personal information or location history, which means we have nothing to sell or share. We only use a third-party service (Mixpanel) to collect anonymized usage analytics (like which buttons are tapped) to help us improve the app.
How do I cancel my premium subscription?
Since Been does not require an account, all subscriptions are managed directly by your app store.
iOS users: Go to your iPhone Settings > [Your Name] > Subscriptions > tap Been > Cancel Subscription.
Android users: Open the Google Play Store > tap your profile icon > Payments & subscriptions > Subscriptions > tap Been > Cancel.
Note: Please ensure you cancel at least 24 hours before your next billing cycle to avoid being charged.
Can I get a refund?